For B2B startups with accounts to grow

Drive adoption and expansion across your accounts — without adding headcount.

Your CSM talks to 3 teams. The account has 40. Virtual CSM reaches the other 37 through a done-for-you LinkedIn operation that runs alongside your CS team. Nothing else on the market does this.

Pick 3 accounts — see who you're missing → How it works
★ CSM 3 reached 37 unreached
Currently onboarding first pilots
3 accounts per pilot
12 weeks to prove it
$0 additional headcount
The deliverable

Every Monday, your CSM gets this. Not a dashboard — a briefing.

Who's paying attention, who's asking about your product, who just became a potential champion. All from stakeholders your CSM didn't have time to reach.

Your CSM stays in control. They approve targets, see every signal, veto any outreach. We're the bandwidth — they're the judgment.

Weekly Digest — Acme Corp Week 6 of 12
34
Connected
12
Engaged this week
2
Expansion signals
Expansion signal Head of Product Ops asked their team lead about getting access. Intro call booked Thursday with Jamie (your CSM).
Champion emerging Staff Engineer shared your docs in team Slack — "we should look at this." Case study DM going out Wednesday.
3 new connections Data team stakeholders accepted this week. Two already engaging with content.
The gap

Every tool you have targets new logos or manages existing contacts.
Nothing goes deep inside accounts you've already won.

Your CSMs know the problem. They see the org chart. But after renewals, onboardings, and escalations — there's no bandwidth to build 30 new relationships inside an account. That's not a skill problem. It's a structural one.

ABM tools
Built for new logos. Don't do relationship-level outreach inside accounts you already have.
PLG / in-app
Reaches people already using the product. Nothing for the 80% who've never logged in.
Another hire
$120–150K loaded. Manages existing relationships — doesn't create 30 new ones per account.
How it works

Three phases. Twelve weeks.
Your CSM stays in control the entire time.

01Wk 1–2

Map and connect

We work with your CSM to identify 20–50 stakeholders per account — the teams, leaders, and decision-makers who should know about your product. They approve the list, flag anyone off-limits. We connect on LinkedIn using a dedicated profile built for credibility in your domain.

Output 30+ new connections per account with people who weren't hearing from you last month.
02Wk 3–8

Earn attention

Content themes tested against target-account engagement — not vanity totals. Thoughtful comments on their posts that show real domain understanding. By week 5, we know who's paying attention and what they care about.

Output A shortlist of warm stakeholders your CSM knows by name before any direct outreach.
03Ongoing

Consultative outreach

Tailored DMs built on weeks of engagement context — success stories from other teams at the same company, features tied to challenges they've posted about. Never cold, always contextual. Every message is something your CSM would send if they had the time.

Output Adoption signals and warm intros flowing into your CSM's weekly digest.
What a pilot delivers

Twelve weeks. Three accounts.
Here's what your CSM walks away with.

The pattern is always the same — a handful of teams love the product, and dozens more have no idea it exists. I can see them in the org chart. I flag it in every QBR. But every Monday starts with a renewal fire, and by Friday I haven't reached any of them.
SM
Stephen Marikkar
Enterprise CSM · Co-founder, Virtual CSM
30+
New connections
per account
5–10
Warm stakeholders
identified
Weekly
Signal digest
to your CSM
$0
Additional
headcount
Why we built this

The playbook existed. The bandwidth didn't.

Stephen has managed enterprise accounts for years. The pattern was always the same — a handful of teams love the product, dozens more have no idea it exists. He flagged it in every QBR. But every Monday started with a renewal fire, and by Friday he hadn't reached any of them.

So we built the operation that does. LinkedIn-native, relationship-level outreach to the specific people inside existing accounts who should be the next champions. Not ABM. Not PLG. The thing that falls in between.

SM
Stephen Marikkar
CS strategy & operations
MK
Mykola
Technical ops & infrastructure
Get started

You already know which accounts should be deeper.

01 Send us 3 account names
02 We look at them together — 15 minutes
03 We'll tell you which are a fit and which aren't
Let's look at your accounts →

No deck. No demo. Just your accounts and whether this makes sense.

The pilot
$2,500/mo
vs $120K/yr hire
12 weeks 3 accounts no headcount
Your CSM stays in control
They approve every target, see every signal, and can veto any outreach.
Success criteria defined upfront
Agreed together before anything starts.
Cancel anytime
No lock-in. Built to earn it month by month.
The math One expansion conversation from an unreached stakeholder is worth more than a year of this. If we don't surface that in 12 weeks, you walk away.
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